Terms and Conditions

1.1 The Company means UMKYTOYS .
1.2 The Purchaser means any person, firm, company or organisation who is trading with the Company.
1.3 Goods means the article(s) which the Purchaser buys or agrees to buy from the Company.
1.4 Working day means a day which is not a Saturday, Sunday or Bank/Public holiday in England or Wales.
1.5 SSP means Suggested Selling Price.

2.1 All orders are accepted subject to these Terms and Conditions of Trade unless otherwise specified and agreed in writing by the Company.
2.2 The Company has a policy of continuous product development and therefore reserves the right to alter specifications and designs without notice.
2.3 All goods ordered must be in the original quantity as specified in/on the catalogue/website.
2.4 The Company reserves the right to cancel orders for items unavailable or sold out and refund by credit note which may be redeemed for other goods or a refund.
2.5 The Company reserves the right to refuse any order where the Company believes the goods are intended for, or will be resold on, a marketplace website.

3.1 The price of the goods shall be the price currently being charged by the Company at the date of despatch of the goods, E. & O. E. plus delivery charges.
3.2 The Company reserves the right, on or at any time after the acceptance of an order, to charge the Purchaser the relevant delivery charge, or any outstanding proportion thereof, prevailing at the time of despatch of the goods, where the purchaser has not paid the relevant delivery charge for that order.
3.3 All prices are inclusive of VAT, at the applicable rate (except for overseas orders, details upon request). The Company reserves the right to increase prices if the standard VAT rate should increase.

4.1 Payment must be made with order unless otherwise agreed in writing.
4.2 The Company reserves the right to refuse any order or credit account application from the Purchaser at its discretion or to request a part payment. Credit account facilities are not available to private individuals.

5.1 All delivery times quoted are intended as a guide only. Whilst the Company will take all reasonable steps to ensure that estimated delivery times are met, the Company will not accept any liability whatsoever for delays caused by events beyond our control whether from carriers or suppliers or for any consequential loss of profit as a result.If we state shipping from our factory then you order may take upto 30 days to arrive has we have to produce your order this is generally due to our UK stocking running out therefore we have tell our factory to fulfil from base in China. You agree to await until 30 days have passed before requesting to cancel the order due to non arrival.
5.2 Unless otherwise required, the Company may hold any order(s) where an item is out of stock until all items on that order(s) are available.
5.3 The Company reserves the right, where payment for goods ordered has been made by cheque, to hold any such order until the Company has received confirmation that the cheque has been cleared and the funds paid to the Company, and at its discretion despatch the order only after such confirmation, which can take up to 10 working days, has been received.
5.4 The Company reserves the right not to deliver orders if the Company believes the address is not secure e.g. to a communal postal address or P.O. Box.

6.1 All possible care has been taken to ensure that every item shown in/on the Company’s catalogue/website is accurately described. All sizes quoted in/on the catalogue/website are approximate.
6.2 The Company makes every effort to supply goods as illustrated, but items may be subject to deletion or substitution as and when necessary at the discretion of the Company.Colour of the product may differ due to graphic colouring used.
6.3 The Company reserves the right to offer an alternative free gift of an equivalent value in the event that the advertised item is no longer available. Qualification for free gift is based on order value excluding delivery charges.
6.4 No liability is accepted for any loss or damage, however caused, resulting from the use of our products, whether for injury, profit or date loss. Every reasonable care is taken to ensure that products are suitable for the use intended and described accordingly.

7.1 Goods returned for refund or credit must be received by the Company in perfect saleable condition and in their original, undamaged packaging and in the original quantity as specified in/on the catalogue/website, within 7 days of receipt. The Company will consider the overall condition of the goods being returned when making a refund and reserves the right to withhold a percentage (upto 30%) of the refund value of returned goods if they are not in suitable condition for resale at their original catalogue price. The Company will not be liable for any carriage or costs incurred in returning goods unless they are defective or have been sent in error.
7.2 Refund or credit can not be given on Personalised Products unless the item is defective.
7.3 The Company makes every effort to process refunds as quickly as possible but refunds may take up to 30 days. No liability is accepted by the Company for any cost or charges incurred by the Purchaser which may arise due to a delay in processing a refund.
7.4 Tombola Sale or Return. The Company will not be liable for any costs or carriage incurred in returning goods. The Purchaser is responsible for all such charges.
7.5 The Company recommends that proof of dispatch is obtained for any goods returned in case of loss in transit.
7.6 If you wish to cancel please email sales@umkytoys.co.uk.

7.7 Claims for shortage(s) or damage must be made in writing or by e-mail and received by the Company within 3 days of delivery of the goods. Although every effort will be made by the Company to rectify shortage(s) or damaged goods we do not accept any responsibility for consequential loss of profit.
7.8 Notwithstanding any other provision contained in these Terms and Conditions the Company shall have no liability whatsoever whether in contract, tort (including negligence) or otherwise for any incidental, special, indirect or consequential loss or damage including but not limited to loss of income, loss of profits or loss of opportunity, arising out of or in connection with the performance of its obligations under these Terms and Conditions, including such damages as may be reasonably foreseeable at the date hereof.

7.9  You agree to read all child safety notice(s) on a sold product before handing the toy to your child. You agree to bear full responsibility for the safety of your child. You agree to notify of us any potential dangers of a product being sold by us. We bear no responsibility over the usage of any products or safety of a product. All product ages must be adhere to the age specified on the item box.