You may return most new, unopened items with original tags and packaging, sold and fulfilled by UMKYTOYS within 7 days of delivery for a full refund. However, some products have different policies or requirements associated with them.
If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on the situation and the type of item you have purchased. All opened items will incur a handling fee of 30%.
We reserve all the rights to charge a handling fee on all items returned for opened or non-quality issues.
If we shipped you wrong item: You have two options:
1) exchanging it for the correct item, or
2) returning it for a full refund.
If we shipped you an item in the wrong colour: You are eligible for a full refund after customer services confirms you received the wrong colour. Please note that perceived colour differences due to the display settings of your computer monitor are not grounds for a refund.
1. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID within 30 calendar days from the date of purchase.
2. Return must be authorised by UMKYTOYS via email. Customer should return the package with duly filled Return Authorisation (RA) form issued by us.
3. Item must be returned in its original & resell condition; packaging must not be broken.
4. Return postage and handling is buyer’s responsibility.
5. Refund does not include original shipping cost. Refund method will be determined by UMKYTOYS. We reserve the right to issue credit notes or gift cards to be used on our website.
6. Because of the nature of some products, we do not offer exchange or refunds on makeup items.
Where “The 30-Day Money Back Guarantee” is not available, or “The 30-Day Money Back Guarantee” period is expired.
Please contact us via firstname.lastname@example.org to discuss your return.