At UMKYTOYS, we value our customers and strive to provide the best possible shopping experience. We understand that sometimes you may need to return a product, and we are here to help. Please review our return policy below for details on how to return an item.

Return Period:
Customers have the right to return an item within 28 days of receiving the product. The return period begins on the date the product is delivered to the customer.

Return Postage:
The customer is responsible for paying the return postage costs. We recommend using a tracked and insured service to ensure the safe arrival of the returned item.

Damages Caused by Courier:
If the product is damaged during transit, the customer must report the damage within 3 working days of receiving the item. Please provide photographic evidence of the damage, and we will arrange for a replacement to be shipped as soon as possible.

Faulty or Damaged Goods:
In the event of a faulty or damaged product, the customer must provide evidence (e.g., photographs) to support their claim. Once we have verified the issue, we will ship a replacement item at no additional cost to the customer.

No Refunds or Returns After 28 Days:
We will not accept any returns or issue any refunds for products after the 28-day return period has passed.

To initiate a return, please contact our customer service team at [Your Customer Service Email Address] or [Your Customer Service Phone Number] for further instructions. Make sure to include your order number, the reason for the return, and any relevant photographs.

Please note that this return policy applies to UK customers only.